We purchase items from our distributors on a non-returnable basis. Subsequently, we must impose the same policy on our customers with the following exceptions:
- You receive an item that you did not order.
- You receive an item that is damaged or defective to be determined at our discretion.
- You receive an item that is not as described on our web site.
- You receive an item listed as returnable.
You must contact us prior to returning items for authorization: (800) 484-5432
Returns or cancellations will be handled on a case-by-case basis. Returns may be subject to a 25% cancellation / restocking fee.