Archives: FAQs

Do you accept returns and/or cancellations?

We purchase items from our distributors on a non-returnable basis.  Subsequently, we must impose the same policy on our customers with the following exceptions:

  • You receive an item that you did not order.
  • You receive an item that is damaged or defective to be determined at  our discretion.
  • You receive an item that is not as described on our web site.
  • You receive an item listed as returnable.

You must contact us prior to returning  items for authorization: (800) 484-5432

Returns or cancellations will be handled on a case-by-case basis.   Returns may be subject to a 25% cancellation / restocking fee.

How do you sell your items?

Pre-Orders:  We sell our items via the Pre-Order process.  Customers place their orders in advance of publication.   Orders generally ship 2-3 months after listed on our site.